|
ATM CARDS
What is the daily limit on my ATM card?
$300.00 within 24Hrs.
Can I use my ATM card to make purchases?
Yes, select debit and enter the pin.
Can my ATM card be used like a Credit Card?
No, the card must have the Visa logo in order for it to be used
like a Credit Card.
How many tries do I have to get the correct Pin?
The maximum attempts is 3.
I lost my ATM what should I do?
Contact one of our local branches and inform a member service rep.
Is there a fee to replace my card?
Yes, there is a $5.00 replacement fee.
DEBIT CARDS
What is the daily limit for withdrawal on my Debit Card?
$300.00 within 24 Hrs.
What should I select when making purchases with my Debit Card -
debit or credit?
Credit should be selected.
Can I transfer or deposit funds in my account and use my Debit Card
to make purchases the same day?
No, the card can be used after 24Hrs.
I used my Debit Card but I don’t see it posting to my account
for 3 days?
Debit Card transaction takes 3 business days to post to the actual
account.
How do I get a Debit Card?
You would have to have an overdraft or apply for one in order to
get a Debit Card.
I lost my Debit Card what should I do?
To report your debit card lost or stolen, contact Visa at 1-800-543-5073.
What is the daily limit on purchases when using my Debit Card?
$2000.00 within 24 Hrs.
Is there a fee to replace my Debit Card?
Yes, there is a $15.00 replacement fee.
Is there a minimum dollar amount I can dispute?
Yes, the transaction must be over $20.00 for that transaction to
be disputed.
CREDIT CARDS
If I lost my Credit Card what should I do?
To report lost or stolen card, contact Visa at 1-800-872-1712.
Can I view my Credit Card transaction and or make
payment online?
Yes. To view your statement and/or make payments, go to www.eZCARDINFO.COM
and enroll.
Do I have to go to the Spring Valley location to get a cash advance?
No, you can stop by any one of our branches or go to any bank with
a valid ID.
More Questions? Email
or call us toll-free at (877) 922-2822!
|
