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Frequently Asked Questions (FAQs)

To assist you, we have compiled a short list of the most frequently asked questions and answers.

Debit Card Questions

Credit Card Questions

ATM Card Questions

Loan Questions

Member Services Questions

 

Debit Card Questions

What is the daily limit for withdrawal on my Debit Card?
$810 per Business Day
Can I transfer or deposit funds in my account and use my Debit Card to make purchases the same day?
Internal transfers and certain deposits made to your account will be available to be use with your Debit Card to make purchases on the same business day based on the maximum limit allowed per transactions type: Cash; State, and Local government checks, that are payable to you; Cashier’s, certified, and tellers checks that are payable to you; Federal Reserve Bank Checks, Federal Home Loan Bank Checks, and postal money orders, if these items are payable to you.
I used my Debit Card but I don’t see it posting to my account for 3 days?
Debit Card purchases made with a credit option, will reflect on your statement after the merchant batch their transactions and notifies the Credit Union.
How do I get a Debit Card?
Please visit or call us at one of our locations or make your request via online banking.
I lost my Debit Card what should I do?
To report your debit card lost or stolen, contact Visa at 1-800-472-3272. You can also visit us at one of our locations or call us to report your debit card lost or stolen.
What is the daily limit on purchases when using my Debit Card?
Debit Card purchases per business days: Pin base: $810, Card not present: $2500, Signature base: $4000
Is there a fee to replace my Debit Card?
There’s a $15 fee to replace your debit card

Credit Card Questions

If I lost my Credit Card what should I do?
To report lost or stolen card, contact Visa at 1-800-543-5073.
Can I view my Credit Card transaction and or make a payment online?
Yes. To view your statement and/or make payments, go to www.eZCARDINFO.COM and enroll.
Do I have to go to the Spring Valley location to get a cash advance?
No, you can stop by any one of our branches or go to any bank with a valid ID.
Are there Foreign transactions fees?
Yes, 1% of each multiple currency transaction in U.S. dollars, and 0.80% of each single currency transaction is U.S. dollars.
Are there any fees for Cash Advances?
Yes, on Cash Advances over the counter $50.00 or 2% of the amount of each cash advance, whichever is greater (Maximum fee: $500.00). For Cash Advances at an ATM the fee is $2.00 or 2% of the amount of each advance, whichever is greater (Maximum Fee: $500.00).
When travelling (traveling) should I let anyone know in case I have a problem with my Visa Credit Card?
Yes, before travelling it is advised to notify your local branch where you are going and for what period of time. We can put an alert out so that our fraud dept would be aware that you are traveling and it is not fraud. You can also give us a number where to reach you in case any verification is necessary.
What should I watch for in the mail when I'm expecting a new Visa Credit Card, ATM or Visa Debit Card?
You will receive a plain white envelope NOT displaying the credit unions name. It will only have a return address in the top left corner. This is for security purposes, people looking to steal cards look for mail with bank and credit card information on them.

ATM Card Questions

What is the daily limit on my ATM card?
$510 per business day
Can I use my ATM card to make purchases?
Some merchants will allow ATM cards to make purchases
Is there a fee to replace my card?
Yes, there’s a $5 fee for replacing ATM cards

Loan Questions

Can I get an add on to my loan?
No. We do not add on to existing loans any longer. However you may be able to get a second loan.
Do you need to pull my credit report?
Yes. We will be pulling a credit report for each loan request over 60 days.
How much can I borrow?
It’s best to complete a loan application entirely and put an amount that you need and the purpose of your loan.
How long does it take to get a loan?
Usually within 3 business days however may be longer depending on amount of loan applications received at a given time due to loan specials that the credit union may be offering.
Do I have to put money down if I want to purchase a car?
It depends on your credit and value of the vehicle based on Kelly Blue Book or NADA and the amount you wish to borrow.
What types of loans do you offer?
The credit union offers personal loans, auto, motorcycles, boats, RV’s, 1st mortgages, home equity, share or cd secured loans, and VISA credit cards.
Can I get an emergency loan?
Yes. You will need to submit a completed loan application, proof of income, and proof of emergency. The maximum is $1,000 for up to 12 months @ 17.99% APR.
What is a pledge on a loan?
The credit union has a pledge on personal loans and you may be required to pledge 10% of the loan amount in your share account. You earn interest on that money held and will be secured till you pay off the loan.
Is there a penalty for paying off a loan early?
No. There is no prepayment penalty and you may pay off your loan anytime you wish.
Can I pay more than my payment?
Yes. You can pay more than your scheduled payment amount. Any amount more than the scheduled payment will go to principal and you will still be required to make your next scheduled payment. Paying double or a lump sum payment doesn’t allow to skip future payments.

Member Service Questions

If my loan becomes delinquent, when will I receive a late notice?
Late notices are sent at 7, 14, and 21 days to remind members that their loans are past due, and to contact us. After 30 days past due, the past due loans will be reported to the Credit Bureaus.
How much is the late charge for a delinquent payment, and is there a grace period on my loan before I would be charged a late fee?
Your loans do not have a grace period. However, the credit union will allow 14 days before assessing a late fee. After 14 days a late charge of five (5%) of the loan payment due or $20.00 whichever is greater, will apply.
If I am having financial difficulty & need to work out a payment plan for my loans, how do I go about doing that?
If a member is experiencing financial difficulties it is best to contact the Collections Department as soon as possible to explore solutions.
Can I pay my delinquent loan with a credit card over the phone?
No, we do not accept payment for delinquent loans with a credit card over the phone; however, you can make payments via ACH debit for one time or recurring payments.

More Questions? Contact us.